Forums & Knowledgebase/Manymoon KnowledgeBase/Managing Your Manymoon Account

How do I change my Manymoon Primary (login) email address?

Amit K.
posted this on April 29, 2011 16:24

 

 

Before You Get Started: If you have created a Manymoon account under the email that you wish to change to, you will be unable to change the primary email of another account to that email.

The solution for this is to send a support ticket to us asking us to delete the account that's using the email you wish to change to. Before you do this, please ensure there is no important data in this account. Then send us a ticket specifying the exact account to be deleted.  Once we respond that the account has been deleted, return to this article and complete the change primary email process.

Section I. If you are changing from a non-Google primary email (say joe@hotmail.com): 

Changing your Manymoon primary email address:
1)Login to Manymoon
2)Go to your Profile
3)Click on Edit
4)Go to the Contact tab
5)Edit your primary email address to the new email address you wish to use and click Save
6)Log out of Manymoon on ALL tabs in the browser
7)Visit the email account of the new email address and click to confirm the change.
Note: If you are changing your existing account to login using your Google Apps or Google account, a separate confirmation email will be sent to you after your first attempt to login to Manymoon using your Google Apps or Google account

1) Login to Manymoon

2) Go to your Profile

3) Click on the Edit link under your picture.

4) Scroll down to where it says "Email*". This is your Manymoon Primary Email.

5) Edit your primary email address to the new email address you wish to use and click Save

6) Log out of Manymoon on ALL tabs in the browser 

7) Visit the email account of the new email address and click to confirm the change.

Note: If you are changing your existing account to login using your Google Apps or Google account, a separate confirmation email will be sent to you after your first attempt to login to Manymoon using your Google Apps or Google account.

 

Section II. If you are changing from a Google primary email (say joe@gmail.com or joe@acme.com where acme.com is a Google Apps domain) to another Google primary email (say joseph@gmail.com or joe@acmecorp.com where acmecorp.com is a Google Apps domain):

 

1) Login to Manymoon

2) Go to your Profile

3) Click on the Edit link under your picture.

4) Scroll down to where it says "Email*". This is your Manymoon Primary Email.

5) Edit your primary email address to the new email address you wish to use and click Save

6) Log out of Manymoon on ALL tabs in the browser 

7) Visit the email account of the new email address and click to confirm the change.

8) When taken to the login screen, ignore the username/password boxes and click on "Login using Google" (if you are coming from a gmail primary email) or "Login using Google Apps" (if you are coming from a Google Apps primary email)

9) Enter the OLD PRIMARY EMAIL ADDRESS, NOT THE NEW ONE.

 10) Click "Login"

11) Authorize using the OLD email address and password.

12) You should now be logged directly into your account, with the primary email changed. Note that the NAME on the account will still be the same. You have to click on profile and look at the primary email field to see if the change was successful.  If the change was successful, you will see your old data in the account but the primary email field will show the new primary email.

File a support ticket if you have any problems.