Forums & Knowledgebase/Manymoon KnowledgeBase/Using Connections and Profiles
How does the "My Organization" tab work?
Amit K.
posted this on October 28, 2010 13:43
The "My Organization" tab is available when you click the address book icon in any field in Manymoon that accepts user names (like assigning a task, for example).
The users listed in this tab are part of your organization, as determined by the domain name on their Manymoon login email address. For example, if your company is called "Acmewidgets.com", all Manymoon accounts with @acmewidgets.com email addresses will show up in this tab.
There are a few things you should know about this tab.
First, it only works for .com domains. We are working on expanding this. Next, it will not work for domains that are common email providers, like gmail.com or hotmail.com. If you do not belong to the right kind of organization, you will not see this tab.
Second, you cannot remove users from this list, even manually. The tab is based solely on what accounts exist in the Manymoon database, and to remove names from this list we must delete the associated Manymoon accounts.
If you wish to remove users from this tab, you must do the following:
a) Send a support ticket with the emails of the user accounts you wish us to close.
b) After you hear back from us, if the names still appear, go to your Connections list and remove them from there by clicking on the X that appears when you hover your mouse over the connection name.
Comments
Hi David, thanks for posting my question. Can you elaborate a bit on what you mean when you say you're working on those items? Thank you!
I mean we're working on having the Organization tab re-sync periodically in case Manymoon users with your domain appear or disappear in our database.
1. How can we Merge imported duplicate Contacts? Or.
2. How can we delete Contacts?
Contacts can be deleted on the "All Connections" tab. Click the X next to the contact's name.
is that "My organization" tab exclusive for a payed plan? I don't see it
No, it's not a paid feature. It shows everyone with the same domain name. You should see it. Look under "Connections".
David G.
I don't seem to have it. Please look at the attached screenshot. Any clues?
No, the My Organization tab should show anyone with the same domain name as your Manymoon email address. However, if they have not logged in and set up their Manymoon accounts, the tab won't be shown.
I still can't see that tab. I have 7 members of my company added as contacts. I asked some of them to log in, and no one could see that tab. We all have our company email address set as primary.
When I click the "Who do you work with?" link (screenshot included) I get suggestions for people I already have among my contacts.
There's even one guy I just can't manage to add to my contacts.
Thanks for your quick reply.
Oops!! here's the screenshot!
any news?
Hi, I'll look into this on Monday when I can get help from the tech team.
Thanks! I'll be waiting for your reply.
This looks like a bug that is only affecting your account. I will file it and let you know when it is fixed. Sorry and thanks for your patience.
Well... none of my peers can see that tab... I can provide usernames if useful, but on a different channel. Thanks!
Hi there,
I am on the Silver account, and I also don't have the "My Organization" tab. I don't even have the link for "Who Do You Work With?". I have attached a screenshot of what My Connections screen looks like.
A problem I have noticed is that I have recently added a new team member. They are showing up in my All Connections, but are not added to "My Team". They also cannot access any files uploaded, even if I give them Project Member or Project Admin status. Could it be that most of the members use the company email, but myself and another have used our Gmail accounts (to take advantage of Google Apps integration)?
Please help!
Thanks,
Ian
Hi Ian,
The My Organization tab shows all Manymoon users who have the same email domain as you--unless your domain is a common email provider, like gmail. That's why you don't see the tab. You should still be able to use your All Connections and My Team tabs just fine.
In terms of adding a new team member, they will not show up in your team until they actually log into their accounts after having been invited by you.
Finally, where did you upload the files they cannot access?
Hi CS,
I watched the new team member log into their account, and access the project I invited them to. They can see Milestones and Tasks which were created prior to her joining. The files I want her to access are stored within the specific tasks. As I said, she can see the tasks and comments, but not the files themselves.
I can provide you with her login name via email, if necessary.
Thanks for your help,
Ian
Hi let me take this offline, I'll send you a ticket. Thanks.